How can we help?

Email us at support@mindym.app and a real person will reply, usually within two working days.

Common questions

I lost my streak or progress

Progress is stored with your account. If you played as a guest without saving your progress, it stays on the browser or device where you played. To keep it safe, open Profile → Save your progress and continue with Google or your email. If something still looks wrong, email us with roughly when it happened.

How do I turn reminders on or off?

Open Profile → Notifications. You can choose what to hear about and when the streak reminder arrives.

Can I use Mindym on more than one device?

Yes. Save your progress with Google or your email, then sign in with the same account on your other device.

Something isn’t working

Try reloading the page. If you added Mindym to your home screen, close it fully and open it again. If the problem continues, email us with your device and browser and what you were doing.

Delete your account

You can delete your account and all of its data at any time:

• In the app: Profile → Delete account, then confirm. This permanently deletes your profile, scores, streaks, puzzle and quiz results, friends, notifications and any optional answers about you.
• By email: write to support@mindym.app from the address on your account (or include your username) and ask us to delete it. We’ll confirm within 30 days.

Deletion can’t be undone. Encrypted backups are overwritten on a rolling schedule, normally within 30 days.

Ask for a copy of your data

Email support@mindym.app and we’ll send you a copy of the personal data we hold about you, usually within 30 days. See our privacy policy for what we collect and why.